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Your Vallmoro isn’t just luggage, it’s a trusted companion for every journey. We want
you to experience it fully before deciding. If it doesn’t feel like the perfect fit, you can
exchange it or request a refund effortlessly, because your satisfaction travels with us.
Please note: The 7-day return/exchange policy applies only to orders placed on
www.vallmoro.com
Exchanging / Replacing Your Vallmoro
To exchange your luggage for another style or color:
• Need to exchange or replace an item? Just fill out our Exchange Request Form within
7 days of delivery.
• Include your order number, product details, and photos, and we’ll take care of the rest
from inspection to pick-up and prompt replacement or refund.
Returning Your Vallmoro
Returns are accepted under specific conditions. Please fill out our Return Request Form
within 7 days of receiving your order to initiate the process.
• Product must be unused, in original packaging, with all accompanying items.
• Sale or discounted items are not eligible for return/exchange.
• Faulty or damaged items must be reported within 7 days and returned with
packaging intact.
• Refund for the products received will be initiated after inspection.
Refunds are typically processed within 10 working days. If there are delays, email
vallmoro.com/support and we’ll expedite your refund.
A Note from Vallmoro
Returns have an environmental and logistical impact. So before you decide to return or
exchange your product, we encourage you to contact with us via email or WhatsApp at
+91-9266610161. We’ll help you choose the right product or clarify any concerns, so
you don’t have to go through the return process unnecessarily.